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Need to return a product?

Swapping Gear? We've Got Your Back!

We always want you to fall head-over-heels for our gear. But let's face it, sometimes it's just not a match made in mountain heaven. Maybe it doesn't fit right or perhaps it's not quite what you imagined. No worries, we've got a return route smoother than a downhill slalom. Here's how you ride it:


1. Tap into your CLWR Universe

Jump into your CLWR account (don't worry, you've got one as soon as you place an order). Need a portal? Click right here: My Account.

2. Make Some Noise

Found the order that didn’t spark joy? Click on it and hit that return request link. We'll eyeball it and give you a green light within 24 hours.

3. Chill While We Check It Out

Once we've rubber-stamped your return, we'll email you the return label. Can't find it in your inbox? It's tucked away in your CLWR account, under the relevant order.

4. Slap that Label On

Print your return label and give it a new home on the original package.

5. Kiss it Goodbye

All set to send it off? Drop your package at your nearest parcel agent. It's as simple as a bunny slope!

Still lost in the snow?

We hope this guide helps you navigate the return path. But if you’re still feeling snow-blinded or struggling with your return mission, our customer support crew is on standby.