We're stoked you're shopping with us, and we want you to know that we're on it. As soon as we get your order, we'll start packing it up like a pro. We try our best to get everything out the door by the next working day.
Just so you know, things can get a little hectic around here during busy periods like holidays and sales. If that's the case, it might take us a bit longer to process your order, but we'll still do our darnedest to get it to you as quickly as possible.Once your order has been shipped with DHL or Postnord, you'll receive an email with a tracking code so you can keep an eye on your package.
Please note that we don't ship anything on weekends. That's our play time. So if you order on a Friday night, just sit tight, and we'll get it shipped out first thing on Monday.
Shipping times can vary depending on your location. Here's a breakdown of the estimated delivery times by region:
- Nordics: 2-3 Days
- Benelux: 2-3 Days
- Rest of Europe: 3-7 Days
- Norway: 3-7 Days
- Switzerland: 3-7 Days
We want you to be over-the-moon stoked about your purchases. But, if for any reason you're not feeling the love, no worries! You can return any unused items within 14 days of delivery.
To start the return process, hop on over to our returns page "Need to make a return?". From there, follow the step-by-step guide to initiate your return. Easy-peasy, right?
Here's the drill on how to pack your returns: throw your items back in the bag they came in, or if you're feeling fancy, go ahead and use the original packaging. Then, head on over to your nearest delivery center to drop it off.
Please note that we'll inspect all returned items to make sure they're in tip-top shape with their original labels attached. If anything looks a little rough around the edges, we won't be able to accept the return.
Eco-Friendly Returns: We understand that returning items is sometimes necessary, but we also want to encourage our customers to think about the environmental impact of their returns. To help offset this impact, we are using a mandatory Eco-Friendly Returns fee of 49kr (4.9 €) on all returns. This fee is mandatory for all returns and goes towards supporting our sustainability initiatives, such as investing in eco-friendly packaging and reducing our carbon footprint. When paying this fee, you are helping to support our commitment to sustainability.
We will refund the returned goods to the account you paid with within 14 days from when the products have arrived at our warehouse. Woohoo! Thanks for being part of the ColorWear crew.