Did you fall on to this page? Keep calm, this is the spot where questions come to chill and problems get schooled. No suits or stiffs here, just your mates ready to tackle whatever's thrown our way.
Shipping & Delivery
Estimated Delivery Time
Normal delivery time within 7 working days from ABG has confirmed your order via e-mail. If the product is included in the order assortment, the delivery time is extended up to 10 working days. You can read our shipping policy here.
In connection with your order being sent from ABG's warehouse, an email will be sent to the specified email address. The package should then reach you within 5 working days. If you have not received your delivery within 5 working days, we ask you to contact customer service.
Service Point & Pick Up Confirmation
Normally, the goods are sent to the nearest DHL service point. When the package is available for collection, an SMS with information about the serial number will be sent to the mobile phone number specified when ordering. When collecting a consignment, a valid ID document must be presented.
Returns & Exchanges
How to return a piece
To create a return, just log in to your account (the little person icon at the top of the page, or in the mobile menu) and make the return request, follow the instructions provided.
If your order number starts with 101, send us a message here and we can help you with the return.
Please ensure that you pack the items in their original packaging and drop them off at a delivery center. We'll carefully inspect the items and refund your purchase account within 14 days.
To enable a possible return, you need to be able to prove the purchase and ABG recommends that you save the order confirmation and payment reference as a receipt for your purchase.
You can follow our returns process step by step here.
Right of withdrawal
As a consumer, you always have a fourteen (14) day right of withdrawal according to the Distance Contracts and Off-premises Contracts Act (2005:59). In order for you to feel completely safe with your purchase, ABG instead offers a full 30 (30) day right of withdrawal from the time you receive the item or a substantial part of it.
We understand that returning items is sometimes necessary, but we also want to encourage our customers to think about the environmental impact of their returns. To help offset this impact, we are introducing an Eco-Friendly Returns fee of 49kr (4.9 €). This fee will go towards supporting our sustainability initiatives, such as investing in eco-friendly packaging and reducing our carbon footprint. By paying this fee, you are helping to support our commitment to sustainability.
Check out more on how we work to take care of mother nature here.
When returning a product
When returning, you bear the risk for the product, therefore it is important that the product cannot be damaged during transport. In order for a full refund to be made, the item must be unused and sent back in undamaged original packaging, all labels must remain and manuals must be sent with it. It is important that outer packaging is used and that tape or other material is not stuck to the original packaging.
The right of withdrawal does not apply at all to goods that have been manufactured or changed in accordance with your special wishes.
You can find a step by step guide for the return process here.
After the return has been received and approved, the refund will be made within fourteen (14) days from when ABG received the return. Refunds are only made by deposit to a bank account, not in cash. Costs for services linked to delivery such as express pack and cash on delivery fee are not refunded in the case of a return.
You as a customer of course have the right to try and examine the product at home to ensure that the product meets your expectations. If you return an unused item with associated labels and packaging within 365 days, the full amount will be refunded, or the desired exchange will be carried out. If the quality of the product has been affected as a result of you as the customer having handled it more than is necessary to examine its properties or functions, a deduction will be made from the refund corresponding to the reduction in value of the product.
Look, we know you're here to score some epic gear. But you probably want to know a bit more about what you're buying, right? At ColourWear (CLWR), we've got you covered. Each item's got its own VIP page, where we spill all the details about the specs, materials, tech, and how-to's. For ease we have gathered some info here tho, to let you get a hum about what to expect.
Specs section? We've got it on every product page, and it's filled with all the nitty-gritty about size, and other techie stuff. It's kind of like speed dating, but for gear. You'll know if our product is your perfect match within minutes.
The materials section is like a backstage pass to our sustainable, eco-friendly practices. We're proud of the environmentally friendly materials we use, and we're excited to share the love. We use 75% recycled material for our all our pieces and will bump that up for every season, so get ready for all the green deets and future friendly stuff.
You can find the technology section on the product page. Here we spotlight all the bells and whistles that make our gear stand out from the crowd. Think of it as our version of a tech TED talk. Only cooler.
SIze & Fit
Let's get real for a moment, size matters when it comes to gear. That's why we've got a nifty size guide on each product page. It's like your own personal matchmaker, helping you find the perfect fit, whether you're more of a 'Medium Madness' or a 'Large and in Charge'. Don't just wing it, check out the guide. Trust us, your body will thank you. View more info on size and fit here.
Fit for a King and Queen
Let's not forget the fit. We're not talking about those late-night gym sessions, but how our gear wraps around you like a second skin. Loose or tight, relaxed or fitted, we've got all the styles you crave. Each piece is expertly designed to allow maximum movement while looking pretty darn fly. No awkward baggy sections (if you don't want them) or tight pinches here (nobody likes those), just pure, unadulterated comfort. So go on, live your best-fit life with ColourWear! You can find the items fit on each and every product page. View extensive fit guide here.
Want to become a Crew Member?
Ever daydream about being part of an epic crew? Stop dreaming and start doing, folks! We've got an open invitation to join our legendary ColourWear Crew Ambassador Program. It's not for the faint-hearted though. We're talking serious shredders, adventure chasers, and all-round good-time-havers.
The gig? Rep our gear, share your adventures, and join a community of folks who are all about that #CrewLife. You get to splash around in some sweet ColourWear swag and spread the stoke wherever you go.
So, reckon you've got what it takes to be part of our crew? Then what are you waiting for? Head over to this page and hit that 'apply' button and let's see if you're ready to fly the ColourWear flag!
Still haven't figured shit out?
No stress, mate. Our crew is on standby, ready to dive in and help you out. Just like that buddy who always has a spare lift ticket, or the mate who can fix a board with duct tape and a smile, we've got your back.
Our support is open Monday to Friday between 7am and 6pm.