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Need to return a product?

Swapping Gear? We've Got Your Back!

We always want you to fall head-over-heels for our gear. But let's face it, sometimes it's just not a match made in mountain heaven. Maybe it doesn't fit right or perhaps it's not quite what you imagined. No worries, we've got a return route smoother than a downhill slalom. Here's how you ride it:


1. Tap into your CLWR order

Gather up all your info about your order.

2. Give us your order deets

Scroll down and paste your order deets in the form below (You will need to remove the "#" from your order number).

3. Check ya inbox

Once you've filled everything out, you'll receive an email with a QR-code to scan at you nearest parcel agent. Can't find it in your inbox? Check your spam just in case.

4. Pack it up

Once everything is registered, pack your pieces up in the original package.

5. Kiss it Goodbye

Almost there! Just scan that QR code at your nearest parcel agent, let them paste that return label on, send it away and Bob's your uncle. Simple as a bunny slope!

Still lost in the snow?

If you’re still feeling snow-blinded or struggling with your return mission, our customer support crew is on standby.